For eligible EU consumer purchases, you have a 14-day withdrawal period starting from the day you receive your item. You can request a return without giving a reason.

The item should be returned in the same condition in which you received it, together with proof of purchase.

Return shipping is normally paid for by the customer.

Currently we ship to the following countries:

Europe
Netherlands, Belgium, France, United Kingdom, Germany, Denmark, Norway, Italy, Spain, Austria and Poland.

Outside Europe
Singapore, Hong Kong, Australia and China.

Shipping to other regions is available on request. We offer free shipping wordwide!

Our current return policy does not accept returns from outside the EU because of potential import taxes and customs complications. Please review the applicable return conditions before placing an international order.

For shipments outside the European Union, the buyer is responsible for any applicable import duties, taxes and customs charges.

We work with different parties including Post NL and DHL depending on the destination of shipment.

Absolutely. If you're unsure whether a particular cable is suitable for your system, feel free to contact us at info@usedfrequency.nl via email. Tell us about your equipment, connections and what you're looking for, and we'll do our best to provide useful information about compatibility.

Check the inputs and outputs of the components you want to connect. If you're unsure, contact us before purchasing and we'll help you identify the appropriate cable and connectors.

Orders are normally shipped within 5 working days after payment has been received. Shipments are insured and include tracking.