Refund policy

Return policy EU

We operate a 14-day return policy. This means you have 14 days after receiving your item to request a return, without giving a reason. To be eligible for a return, your item must be in the same condition in which you received it. You will also need proof of purchase.

Return process

To start a return, please contact us at info@usedfrequency.nl. If your return is accepted, we will send you instructions on how and where to send the package. Please note: the cost of return shipping is payable by the customer. Items sent back to us without a return having been requested will not be accepted.

If you have any questions about returns, you can always reach us at info@usedfrequency.nl.

Damage and problems

Please inspect your order on receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item. We can then assess the problem and put it right for you.

Exceptions / items that cannot be returned

  1. Products sourced to order cannot be returned.
  2. We do not accept returns from outside the EU, due to import taxes.
  3. Sale items unfortunately cannot be returned.

Please get in touch if you have any questions or concerns about your specific item.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be refunded automatically within ten working days via your original payment method. Refund includes both product cost and cost of shipping at purchase. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.

Please contact us at info@usedfrequency.nl if more than 15 working days have passed since we approved your return.